Trusted Veterinary Care in Hillcrest and the Upper Highway
Hillcrest Vets: For everyday health and when it matters most, where unwavering dedication meets expert care.
Our team of professionals deliver comprehensive, compassionate services, ensuring your pet’s quality of life and longevity are prioritised at every step.
OPEN UNTIL 10pm EVERY EVENING FOR PET EMERGENCIES (7 DAYS A WEEK)
POPULAR CHOICES
Pet Dentals
Vaccinations
Senior Check-ups
Home Visits
Dog Spa
Free Clinics
Regular Specials
Cattery
Thank You!
WHY CHOOSE HILLCREST VETS
Hillcrest Veterinary Hospital is a modern, well-equipped facility offering advanced veterinary care supported by the latest technology. Our large, experienced team of vets, nurses, and support staff is dedicated to providing the highest standard of care and ensuring the health and wellbeing of your pets.
LARGE EXPERIENCED TEAM
A large team of experienced vets, nurses, and support staff working together to provide exceptional patient care.
Our vet team is supported by friendly, compassionate staff who help ensure exceptional patient care from arrival through to recovery.
OPEN UNTIL 10pm EVERY DAY
We are available until 10pm every day for consultations, urgent cases, and emergencies when your pet needs us most.
*A single after-hours fee applies. All additional services are charged at standard rates.
WIDE RANGE OF SERVICES
From preventative care to more complex medical cases, we offer comprehensive veterinary services under one roof, making it easier to access the care your pet needs at every stage of life.
ADVANCED DIAGNOSTICS & 24-HOUR HOSPITAL CARE
Modern facilities, advanced diagnostics, 24-hour inpatient monitoring, and experienced clinicians allow us to investigate and manage even the most complex cases.
“Mali got home yesterday after overnighting at the hospital and is back to her usual, busy self. I wanted to give you feedback on Dr Shantelle Naidoo, she was phenomenal! She was incredibly thorough, compassionate, has a great sense of humor and is most definitely a huge asset to your practice. Thank you for taking Henkie’s call on Sunday, we really appreciate it.”
~ PAULINE
We are very proud that Hillcrest Veterinary Hospital holds a Gold Cat Friendly Accreditation through the International Society of Feline Medicine (ISFM).
Hillcrest Vets is a gold accredited cat friendly practice.
This accreditation reflects our commitment to providing the highest standard of care for cats—care that recognises their unique needs, behaviour, sensitivities, and emotional wellbeing. Cats are not small dogs; they experience the world differently, and they deserve veterinary care that understands those differences.
Achieving Gold status means our hospital meets the strictest standards for:
A calm, considerate environment designed to reduce anxiety.
Gentle, feline-focused handling techniques.
Minimising waiting times and providing separate cat spaces.
Specialised nursing and veterinary knowledge in feline medicine.
Equipment and protocols tailored specifically for cats.
At Hillcrest Veterinary Hospital, we have always believed that cats deserve thoughtful, respectful care that protects their physical health and reduces stress at every stage of the visit. This accreditation highlights our team’s dedication to learning, improving, and delivering the best possible experience for every cat who comes through our doors.
Make life easier with our Hillcrest Veterinary Hospital pet parent app.
As part of our ongoing commitment to making pet care easier and more accessible, we’re excited to offer you the Hillcrest Veterinary Hospital Pet Parent App – a free app designed to simplify your experience with us.
Book appointments instantly
No need to call during business hours. Just wait for our approval.
Get smart reminders for vaccines, check-ups, and treatments
Never miss a scheduled treatment.
Chat with us for simple follow-ups
Download certificates
Easily download certificates with a few taps. (eg: for vaccinations or travel)
Get educated
Learn more through educational articles and personalised health updates.
This isn’t just another app. It’s your direct connection to our team, helping you stay informed, organised, and in control of your pet’s health – without the hold music, lost appointment cards, or forgotten reminders.
It’s completely free for all our clients and works seamlessly with our system – so everything is synced in real time. No paperwork, no double handling, no fuss.
OUR MISSION
To set the standard for veterinary care in our community. We combine clinical excellence, honest, evidence-based guidance and genuine compassion to give every patient the best possible chance of a longer, healthier life. Every recommendation is tailored to the animal in front of us and the real circumstances of the people who care for them.
OUR PROMISE
Exceptional care. Honest guidance. Every patient, properly considered.
OUR VALUES
Clinical excellence, with purpose
We invest in skilled people, continual learning, modern diagnostics and strong hospital care because better information and sound clinical judgement lead to better decisions for our patients.
Every patient, properly considered
We do not treat a test result or follow a protocol blindly. We consider the whole patient – their health, age, temperament, comfort and individual needs – before recommending a plan.
Honest guidance, clearly explained
We tell owners what we know, what remains uncertain, what we recommend and why. We explain the options, likely benefits, limitations and costs so owners can make informed decisions without pressure, judgement or scare tactics.
Standards before shortcuts
We never recommend more simply because it costs more. We recommend what we believe is medically justified, and we do not compromise the safety, monitoring, pain relief or attention a patient deserves.
Compassion with courage
Caring sometimes means having difficult conversations and making difficult decisions. We protect comfort, dignity and quality of life at every stage – even when the kindest answer is not the easiest.
One team. One standard.
Exceptional veterinary care is collaborative. Our vets, nurses, assistants, reception and support teams communicate, take ownership and work together to provide consistent, attentive care throughout every patient’s journey.
Follow Dr Carra’s Paws and Effect podcast.
Join Dr Carra as she brings you valuable insights and interviews with industry professionals. Gain in-depth knowledge on a diverse range of topics from pet nutrition, managing health challenges and behaviour to pet-life balance. Expand your knowledge with credible advice and make a positive impact on your pets’ well-being.
Cat the Vet: “He’s Just Getting Old” and Other ‘Reasonable’ Pet Myths
Your old dog is slowing down. Sleeping more. Taking the stairs carefully. He’s just getting old,…
From Your Cat to a Cow: Dr Christine Staten on Running a Mixed Animal Practice
She trained to deliver babies. She ended up delivering goats, treating zebras, and running one of…
Your Dog Isn’t the Problem: Tom Davis on What Really Breaks Training
Is your dog pulling, biting, lunging, or just flat-out not listening? In this raw and honest…
