Are you ready to discover the secret vet superpower behind every thriving veterinary practice? This week on the Paws & Effect Podcast, we welcome the wonderful Melinda Van Der Vlugt, a graduate of the Veterinary Office & Animal Care Programme and the ultimate champion of veterinary receptionists.

In this high-energy, feel-good episode, Melinda dishes on:

• How superstar receptionists are the true heartbeat of every clinic
• The real-life “reception iceberg” (spoiler: there’s way more than phones and diaries!)
• Essential training tips to turn chaos into calm and keep your team smiling
• Her Positive Reception philosophy that’s transforming support roles and boosting clinic culture
• Simple strategies to create an empowered, happy, and stress-free front desk

Whether you’re a vet practice owner, aspiring receptionist, or animal lover, this episode is packed with fresh ideas to help your clinic shine from the inside out. Melinda’s infectious enthusiasm and practical know-how will inspire you to rethink the entire client experience, starting at the front door!

Connect with Melinda Van Der Vlugt:

Email: pawsitivereception@gmail.com
Instagram: @pawsitive.reception
Website: pawsitivereception.ca

Connect with Dr Carra:

Website: drcarra.com
Instagram: @UltraPetVet
LinkedIn: /drcarra
Hillcrest Veterinary Hospital: hillcrestvets.co.za

THIS EPISODES SPONSORS:

Ultra Pet: This episode is sponsored by Ultra Pet premium pet food, who has been scientifically formulating premium pet food for over 25 years. If you want to take the guesswork out of feeding your furry friends, give Ultra Pet premium pet food a try.

Just for Pets is proud to sponsor this episode of the Paws and Effect podcast. Visit their website for all your pet needs and find everything from toys to food and much more. The team over at Just For Pets believe that every pet deserves the best care possible, and that’s why we offer a wide ran.